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Press article fom  29.08.2003

The Airport Gets Top Marks for Punctual Service

Frankfurt-Hahn Airport, 29 August 2003. Be it at the check-in, baggage reclaim or the handling for the passenger and freight airlines on the apron – Frankfurt-Hahn airport is one of the most reliable and punc-tual departure points in Germany – not least thanks to the team spirit of its staff. This has been confirmed not only by the numerous passengers who fly from Frankfurt-Hahn but also by the airlines based locally, Ryanair and Volareweb.com.

Frankfurt-Hahn airport, the first low-cost airport in Germany, is famous for its excellent customer service. Proof can be found not only in the increasing numbers of passengers, which in this half-year alone total some 1.1 million, but also in the marks awarded it in the matter of punctuality. In the latest airport test of the magazine “Reise & Preise” (Trips & Prices) the former US airbase was voted, next to Dortmund airport, one of the most reliable and punctual airports in Germany by 3,000 regularly flying holidaymakers.

Only yesterday Ryanair, the Irish low-cost airline, which uses Frankfurt-Hahn airport as its European hub and has 17 destinations on its flight schedule, also announced in a press release top marks for its punctuality. Even in terms of international competition, Ryanair is in top spot, ahead of the prototype, Southwest Airlines, with a punctuality rate of 92 per cent (in-side15 minutes maximum).

Volareweb.com, the first Italian low-cost airline of the largest private air carrier in Italy (Vorlare Group), is likewise extremely satisfied with the customer service that Frankfurt-Hahn provides. “The airport’s services and its personnel in particular, from operations to marketing, are excellent,“ Frank Zweigel, managing director of Volareweb.com in Germany, quotes. The airport’s motto “fast and easy” has been ideally implemented in his opinion. Volareweb.com began its flight operations end of March 2003 with two Italian destinations, Venice and Brindisi.

“It is our perpetual aim to provide our passengers and business customers with a splendid and straightforward customer service. Above all our principle of keeping the turnaround times of the aircraft to a maximum of 25 minutes is attended to with the greatest motivation by our staff,“ Jörg Schumacher, director of Flughafen Frankfurt-Hahn GmbH declares. “We attach particular importance to our staff and their team spirit. Without them we would be like a plane without wings,“ director Andreas Helfer confirms.

More information about Frankfurt-Hahn airport can be obtained online at www.hahn-airport.de.

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